Contact Us

     You can find us here

Second Floor
Charrington’s House
The Causeway
Bishop’s Stortford
CM23 2ER

DX 50418 Bishop’s Stortford

Telephone: +44 (0) 20 7382 0700

Fax: +44 (0) 20 7382 0729

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We are also located in London at:

Hextalls Law,
Suite 23
25 Finsbury Circus
London
EC2M 7EE

DX 50418 Bishop’s Stortford

Telephone: +44 (0) 20 7382 0700
Fax: +44 (0) 20 7382 072

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Registered in England Wales, Registered No: 06862797

Registered Office: Charrington’s House, The Causeway, Bishop’s Stortford, CM23 2ER

VAT Registration number: 948 5347 80

The directors are lawyers (solicitors or chartered legal executives) registered in England & Wales and Hextalls Ltd t/a Hextalls Law is authorised and regulated by the Solicitors’ Regulation Authority, Registered No: 510587

A full list of Hextalls Ltd directors is available for inspection at the address above. The word “partner” is used to refer to a director of Hextalls Ltd or an employee or consultant of equivalent experience and qualifications. It does not convey legal authority to bind the company contractually or otherwise or any legal status within the company.

 

Complaints 

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ